Short Takes

Great content doesn’t come from guessing. It comes from listening. That’s where you come in. We’re opening the Call for 2027 Topics and Content, and this isn’t just a formality. It’s an opportunity to shape the conversations that matter most to this community. What challenges are you seeing? What’s changing faster than expected? And what lessons, innovations, or successes are you ready to share with your peers? Sometimes the best ideas aren’t fully formed—and that’s okay. A r

FlowForward made its debut this year in Tampa. What stood out most was the energy in the room and the conversations that followed. Attendees didn’t just show up. They engaged. They shared. They connected over something often overlooked in broader industry spaces: water. Again and again, we heard how refreshing it was to have a space dedicated to water utilities and a place where the conversations felt immediately relevant. Where stories weren’t just interesting, they were usa

There’s something quietly transformative happening in the utility space right now—and if you’re in it, you’ve probably felt the shift. Expectations are evolving. Customers are asking sharper questions. And somewhere in the middle of it all sits the Key Account Manager, translating complexity into clarity. That role? It’s no longer just important—it’s pivotal. The Foundations of Key Account Management program, co-developed by Innovate UtilityCX and Davenport University’s Insti