top of page
Short Takes
Formerly CS Week eNews, Short Takes are monthly, bite-size articles to keep you up-to-date on upcoming events, webinars and IUCX opportunities.
2025 Short Takes are sponsored by Teleperformance
Our Shared Love Language: Food, Glorious Food
It’s that time of year when bookmarked, dog-eared recipes, missions to the grocery store and serving dishes become conversation starters....
IUCX Publishing
2 min read
December FACTS
FACTS*: F irst-time A ttendee C onference T ip S Excellence Awards, previously called Expanding Excellence Awards, should be...
IUCX Publishing
1 min read
Events Know-How Meets a New Challenge
With a strong background and decades of experience in event and hospitality management, Melody Davis joined the Sherman staff in November...
IUCX Publishing
1 min read
Planning Committee Spotlights: Anthony Fitzhugh, Salt River Project
As a field and shop operations supervisor at 2025 host utility Salt River Project , Anthony Fitzhugh supervises a team that sets,...
IUCX Publishing
1 min read
Planning Committee Spotlights: Diana Dominique, Electricity Canada
Involved as a Planning Committee member since 2019, Diana Dominique wears many hats at Electricity Canada , as its senior director for...
IUCX Publishing
1 min read
United in Support for Hurricane Victims and Those Who Assist Them
In support of friends and event attendees impacted by Hurricanes Helene and Milton, Innovate UtilityCX recently made a financial donation...
IUCX Publishing
1 min read
IUCX Online Registration NOW OPEN!
We’re ready! Registration officially launched for IUCX 2025 events set for Monday, May 5 through Thursday, May 8 at the Phoenix...
IUCX Publishing
2 min read
Mark These 2025 ENGAGE311 Dates!
Call for Presentations Extended to 11/22/24 | Award of Excellence Applications Due 2/6/25 Call for Presentations Extended: ...
IUCX Publishing
1 min read
November's FACTS
FACTS: F irst-time A ttendee C onference T ip S Each month’s FACTS give tips and tricks on how to make IUCX the valuable learning and...
IUCX Publishing
1 min read
Planning Committee Spotlights: Danya Davin, Arizona Public Service
Hailing from Phoenix, AZ, the location for IUCX 2025, Danya Davin has worked with Arizona Public Service or APS in a variety of roles....
IUCX Publishing
2 min read
Planning Committee Spotlights: Tom Cunningham, Duke Energy
In his day job, Tom Cunningham , leads a vendor management team focused on Duke Energy’s revenue services vendors in the billing,...
IUCX Publishing
2 min read
Registration for IUCX 2025 Events Open Soon
Get ready for the online registration launch! Count on excellent quality content and networking from all of the Innovate UtilityCX...
IUCX Publishing
1 min read
After Registration – Advance to Steps 2 - 4
After registration, make sure to plan your stay and travel accommodations! Step 2: Book Your Room All IUCX 2025 live events are located...
IUCX Publishing
1 min read
Make the Most of IUCX 2025 with FACTS
FACTS: F irst-time A ttendee C onference T ip S Short Takes offer quick bites of information, enough to take action, whet your...
IUCX Publishing
1 min read
Planning Committee Spotlights: Robin Hector, BGE, an Exelon Company
In her second year as a Planning Committee member, Robin Hector lives and breathes customer service as a senior call center supervisor...
IUCX Publishing
1 min read
Planning Committee Spotlights: Zack Thompson, Salt River Project
“The connections made and those I can grow with peers at other utilities is my favorite part of being a Planning Committee member,” said...
IUCX Publishing
2 min read
Planning Committee Spotlights: Sonia McCollum, Southern Company Gas
Since CS Week 2020, Sonia McCollum has enjoyed the extra ribbon designating her as a Planning Committee or PC, added to her CS Week name...
IUCX Publishing
2 min read
First LeadNext Site Visit: Liberty Utilities in Londonderry, NH
LeadNext Application Season Invites You! Don't Miss out on the next site visit! Fall temperatures and seasonal color greeted the LeadNext...
IUCX Publishing
1 min read
October Means Award Applications and Nominations Are Open!
Excellence Awards showcase customer service excellence in four company-wide categories, in two levels based on utility revenues. They...
IUCX Publishing
1 min read
EVENT Updates
There’s an IUCX learning and networking EVENT for everyone. Read more!
IUCX Publishing
1 min read
bottom of page