Short Takes

We are excited to announce that the 2026 ENGAGE311 Call for Presentations  is now open! We invite thought leaders and innovators from...

The Excellence Awards  celebrate customer service leadership with categories for both large and small utilities. Winners don’t just earn...

Get Ready to Grab Your Booth at IUCX Conference 2026!

Deadline to Submit: August 18, 2025  Are you driving change in utility customer experience? Have an inspiring case study, bold...

Check out the IUCX 2026 Prospectus

The IUCX Media Library is now updated with photo highlights from the 2025 conference, capturing keynotes, breakout sessions, networking...

IUCX is planning something big! After 50 years of providing the utility industry with content that matters, we want to celebrate this...

Innovate UtilityCX (IUCX) is a non-profit organization and the world’s education and networking leader in Utility Customer Experience...

Attendees consistently report one of the primary reasons they attend IUCX is to talk to peers, listen to what others are doing to address...

Wednesday, May 7, 2025 | 6:45 am – 8:00 am | West Building | 301A Where can you get a hearty breakfast, good company that can talk...

Site visits to utility customer service operations are the hands-down favorite part of every LeadNext program year. On March 27, the...

In place now for a decade, IUCX enjoys a strategic partnership with two industry trade associations: EEI and AGA. Both help promote and...

The photo above shows a family tradition of annual matching PJ night during Christmas time when they bake, play board games, watch movies...

With 2025 being his third year as a Planning Committee member, Christopher Kishimoto enjoys sharing his conference experiences at...

Your IUCX 2025 educational and networking experience, set for Monday, May 5 – Thursday, May 8, begins with Registration/Check-in. Use...

Tuesday, May 6 | 1:15 pm – 2:15 pm “Leading with Empathy: 6 Leadership Styles for Emotional Intelligence”   Different situations and team...

A Planning Committee member for four years, Sean Dawson of Austin Energy is assigned to the Field Services  Conference Workshop track...

Wednesday, May 7 Brad Montgomery, Entrepreneur, Author, Podcaster The Undeniable, Jaw-Dropping Power of Encouragement The business...

Discover the Future of Utility Customer Experience at the IUCX Innovation Hub Innovate UtilityCX (IUCX) is taking engagement to the next...

These days, clocks seem to tick faster at IUCX headquarters in Sherman, TX. Early February marks the release of its digital 2025 Program....